Department : Customer Order Management (COM)
Report to : Customer Order Management Manager, Area South China
                                                                    
Job Description:

• Handle inquiries and requests from internal & external customer
• Deal with One-off free time applications from customers, handle customer calls and inquiries related to free time
• Handle Import Free storage & detention filing & maintenance in NIPL system (Hong Kong and 3rd party agent ports), ensure smooth invoicing & proceeding in WTC & free time requirements
• Prepare inbound schedule / tailor-made report for customers / VIP accounts / Tenders and periodical Performance Reports for internal departments
• Directly update VIP customers about vessel schedule and container status, close monitor vessel delays and omissions at Hong Kong
• Issue announcement & notice / proceed phone calling for any vessel delay / port omission / schedule changes of all import cargoes
• Contact consignees to pick up / return overdue import boxes, prepare official letter with outstanding amount and mail to customer for any long idling / overdue import container
• Generate pre-invoice for overdue free time surcharges by e-mail or mail based upon Weekly Logistics Overdue Container Report
• Generate vessel’s Import Container Report from DOCSYS, cross check all local charges (DTHC, EMF, Doc….etc) and free time are appropriate in system, clarify with loading port office if necessary.
• Prepare & distribute the Arrival Notice & Invoice to import customers before vessel arrival, also the Delivery Order for B/L exchange in counter
• Cross check the ICS report from Operation department in order to ensure container has been discharged properly, send Hot Box application to terminal upon customer’s request
• Proceed EMAN and Import Statement submission to Hong Kong Customs (C&E) & Government departments for all Import & Transshipment cargoes in Hong Kong
• Import customer database report maintenance
• Weekly D&D invoice checking

Qualifications:

• Preferably Diploma or above
• Good command of Spoken and Writing English, Mandarin, & Cantonese
• Proficiency in MS Word / Excel applications
• Minimum 2 years’ shipping / forwarding experience
• Ability to communicate effectively interdepartmentally, and externally with Customers and others
• Ability to respond effectively and in a timely manner to departmental needs, focusing on customer service
• Demonstrate ability to communicate information and develop individuals to improve team knowledge and skill set
• Highly customer focused and able to demonstrate excellent communication/telephone skills demonstrate an understanding of customer service ‘Best Practice’

We offer a competitive remuneration package to the right candidate.

Please apply with full resume in PDF format with expected salary by email via "Apply Now"

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