Objective

Manage Client Services and Global Program Department and maintain a high level of service quality performance of the company, understand the client’s needs, and identify, develop and maintain relationship with clients.

Responsibilities 

• Supervise Program Management & Client Service Team and continuous monitoring of services quality and efficiency;
• Manage and maintain client relationships to enhance customer service experience and ensure service quality and efficient operations;
• Seek for further business opportunities;
• Develop relationship with new clients;
• Oversee client’s programs;
• Support Sales Team to solve the enquiries and problems with consistency and accuracy;
• Handle ad-hoc assignment as required.

Job qualification requirements

• Diploma/degree holder in any discipline (though Science, Engineering, or another technical discipline will be a plus);
• 5+ years working experience in operation, testing laboratory & technical knowledge;
• Experience in managing a team;
• Good interpersonal, communication;
• Strong problem-solving skill;
• Fluent in written and spoken English and Chinese;
• Self-initiated, independent and a good team player.

Interested parties, please send resume with current and expected salary to us by clicking "APPLY NOW"

About Us

We’re a global provider of supply chain compliance services that helps brands, retailers and importers manage and optimize their global supply network. QIMA’s Operations team is a place where you can grow your technical and management skills while bringing added-value to global trade.