Build the Ocean Services to help Flexport grow

The opportunity:

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $1.3B from investors that include SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator.

With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members.

Our Ocean Freight Team is essential to winning new business, supporting all current business, and building out the future of Flexport’s ocean services. As a Senior Ocean Freight Fulfillment Associate, you’ll be an integral part of helping achieve Flexport’s growth goals. 

We’re looking for multiple team members, responsible for different trades that we are focusing on. Candidates will need to have a passion for ocean freight and ability to work with parties across different parts of the organization.

You will:

Be an operational leader:

• You will help to ensure seamless operation of moving ocean shipments under Flexport contracts
• You will manage both soft and hard allocation with ocean carriers that match with clients’ demand and minimize allocation shortfall
• You will support with trial / VIP shipments by providing various ocean carrier options and protect these shipments from roll-overs
• You will maintain and run the fulfillment management tool for daily operation and support urgent requests from clients / squads
• You will assist the team leader to  closely work with Ocean Freight Procurement Team regarding allocation planning
• You will create strategy and best practices for fulfillment management tool execution
• You will maintain and development cordial long term partner relationship with ocean carriers
• You will be responsible for managing and coaching team members under your supervision to achieve department OKRs and individual KPIs
• You are expected to be process and data driven in your daily activities, ensuring we operate in an efficient and effective way.
• You can take action to manage exceptions in operations and be proactive in exploring and implementing solutions 

Focus on strategy and development:

• You will create tools for internal use to build efficiency and share knowledge, both within the team and company
• You will collaborate with operations, sales, marketing and compliance as needed for new projects
• We’re still a young company with a lot to learn and build, need people who will be flexible, engaged, and ready to jump into something new

You should have:

• BA/BS degree with a strong track record of success
• 4-6 years of experience at a startup, top consulting firm, an NVOCC pricing or procurement team or in a supply-chain role, hand on experience of Transpacific trade is a plus
• Excellent communication, interpersonal, and organizational skills
• An obsession with client happiness. You succeed when they succeed
• Next-level attention to detail
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• The intellectual horsepower to become an expert on international trade in a matter of weeks
• A mastery of email communication. You keep the inbox at zero

Candidates with less years of experience will be considered for Ocean Freight Fulfillment Associate Role

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.