Our foreign corporate bank client invites you to join their Client Fulfillment Service team for their Wholesales Banking department.

Responsibilities

(i)Manage and ensure that the Transactional Banking hotline and emails enquires are responded to within acceptable turnaround time.

(ii) Act as the single point of contact and one-stop customer service support to service their Transaction Banking clients.

• Ensure client queries are resolved to their satisfaction by liaising and coordinating with various departments in the bank.
• Provide prompt and seamless support to client queries on transactional banking products and solutions to enhance customer’s banking experience with the bank.
• Provide advice on the usage of transactional banking products and services to clients.
• Identify training needs for clients and ensuring that clients are well aware of the product/service capabilities and the benefits to them.
• Provide fixed deposit rates quotation and subsequent support to clients.

(iii) Work closely with Sales/Product/Implementation teams to keep up-to-date on future releases/enhancements in transactional banking products/services.

(iv) Strive to retain and grow existing business through delivery of excellent client service and support.

• Manage and understand client needs and provide feedback on product/system requirements to product team.
• Strive to constantly improve workflow/processes in order to improve the productivity/service delivery of the team.

(v) Ensure full compliance of all applicable regulations, AML policies.

(vi) Any other ad-hoc activities/projects

Requirements

• Degree in Business Administration/ Finance or related Banking discipline
• At least 4 years of experience in areas involving direct contact with corporate clients and managing end-to-end client service delivery portfolio
• Familiar with Cash Management and Trade Finance products
• Good interpersonal/communication skills and problem solving skills
• Analytical and meticulous to ensure issues are tracked and resolved.
• Team player and independent, able to exercise broad discretion in carrying out your duties

Candidate with less experience will be considered in Manager grade

What you’re now to do:

If you are interested in this role, please click “Apply Now” for further processing.

If the above role opening is not your exact match, you can still send your CV via hr @ uci.com.hk for further mapping suitable jobs from us.  Our consultants are welcome to give consultation advice.

UCI Executive Consultancy Limited offers professional executive search and global recruitment services.  As a strategic business partner, we provide comprehensive recruitment solutions for our clients.

Our consultants specialize in banking & financial services, sales & marketing, legal & compliance, finance & accounting, information technology and human resources to ensure that we have the necessary market knowledge and insight into our clients' business to meet their ongoing recruitment needs.