Our client an IT Solutions Company is looking for an IT Support Engineer to join their team. 

Key Responsibilities/Accountabilities: 

1.  Remote and onsite for support end user computing and mobile devices, peripherals and software
2. Troubleshoot client/server communication issues, service failures
3. Hardware diagnostic/repair (where applicable) and re/installation
4. Interface directly with customers to resolve queries and incidents
5. Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment
6. Image Workstation for new deployments
7. Troubleshoot problem areas in a timely and accurate fashion.
8. Handle and resolve Incident and Request management as prioritize by the TL IT Operations while adhering to agreed service levels agreement targets
9. Maintain an excellent level of documentation and knowledge base management.

Key Requirements/Competencies:

• 3-5 years’ relevant experience within customer service within Information Technology
•  A University degree or equivalent combination of education and experience in  I.T.  processes, infrastructure and application within production / operation.
•  Superior problem solving and communication skills
•  Work effectively in a fast-paced setting with multiple customer priorities
•  Work unsupervised and manage time effectively
•  Strong experience in the Microsoft product suite including Windows and Office/365   Remote support/tools
•  Exchange/Active Directory/File Share management
•  Professional appearance in a client facing role

 Vanguard's unique services and solutions relief our customers from burden of employment administration and improve employment practices, compliance and risk management to reduce employer-related liability.