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Senior Officer, Claim

FWD Life Insurance Company (Bermuda) Limited

  • Company Industries:Insurance/Pension Funding

Job Information

  • Post Date:2019-06-03
  • Career Level:Entry Level
  • Location:Sheung Wan
  • Yr(s) of Exp:2 years
  • Qualification:Non-Degree Tertiary
  • Salary:Salary provided
  • Employment Type:Full Time
  • Job Function:Claims Officer
  • Benefits:http://www.fwd.com.hk

Job Description

FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Hong Kong, FWD offers life and medical insurance, general insurance, employee benefits, and financial planning. FWD is focused on creating fresh customer experiences, with easy-to-understand and relevant products, supported by digital technology. Through this customer-led approach, FWD aims to become a leading pan-Asian insurer that changes the way people feel about insurance.

FWD is the insurance business of investment group, Pacific Century Group. The life insurance and general insurance operating entities have been assigned strong financial strength ratings by international rating agencies. While FWD Life Insurance Company (Bermuda) Limited has been affirmed ‘A3’ by Moody's and ‘A’ by Fitch, FWD General Insurance Company Limited has also received ‘A’ rating from Fitch, all with a stable outlook.

In Hong Kong & Macau, FWD has been providing quality services to around 534,000 customers with over 730 staff.

If you are looking for a company where can fuel your inspiration and cultivate your expertise, join us on our exciting journey.

The Job:
• Meet the claim service standard and turnaround time
• Involve in approving claims cases within own claims authority; make recommendation to senior for those claims exceeding own authority limits
• Responsible for handling enquiries and complaints from customers, sales force, other insurance regulatory bodies and internal staff
• Handle claims inquiries from different channels e.g. Agency / Broker / Bank, etc. 
• Provide administration support in claims area such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc,
• Back-up teammate’s work if necessary 

The Person:
• Diploma (or equivalent qualification) or above
• Minimum of 2 years claims experience in individual life insurance/medical insurance
• Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute), ALHC (Associate, Life and Health Claims), ACS (Associate, Customer Service)
• Good PC skills in MS Words, EXCEL, Powerpoint
• Independent, self-motivated, a good team player and able to work under pressure
• Fluent English and Cantonese
• Good written English and Chinese

Candidate with less experience will be considered as Officer

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.

Company Info

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