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Senior CS Officer / CS Officer (Luxury Watch Industry)

Sincere Brand Management Limited

  • Company Industries:Jewellery/Gems/Watches

Job Information

  • Post Date:2019-06-01
  • Career Level:Middle
  • Location:Central
  • Yr(s) of Exp:4 years
  • Qualification:Degree
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Channel / Distribution
  • Benefits:Five-day work week, Medical insurance, Performance bonus

Job Description

Key responsibilities:

  • Handle watch repair registration, prepare quotation, customer invoice and its related documents accurately
  • Handle incoming enquiries on after-sales, requests, and complaints by telephone, email and face to face with courteous manner
  • Provide clear explanation to customer regarding the conditions of the watch and the necessary follow-up required
  • Work closely with technicians, other internal departments to maintain effective communication and smooth operations
  • Liaise with logistics team to manage deliveries
  • Proactively identify & resolve operational, procedural and technical issues to enhance customer experiences
  • Prepare daily, weekly & monthly reports, updating data base and conduct stock take on a regular basis
  • Handle other ad-hoc tasks assigned by CS Manager

Requirements

  • Minimum 4 years relevant working experience, in retail or luxury industry is highly preferred
  • Strong sense of customer-centric with good problem-solving abilities, attention to details, pleasant and out-going personality
  • Ability to work under pressure and pay attention to accuracy
  • Willing to learn and with can-do attitude
  • Good command of written and spoken English and Chinese (both Mandarin and Cantonese)
  • Proficiency in using Microsoft Word, Excel and Chinese word processing
  • Candidate with less experience will be considered as Customer Services Officer
  • Immediate available is highly preferred

If you are interested, please send us a detailed resume with current and expected salary and date of availablity by checking "Apply Now"

All personal data provided will be used for recruitment purpose and treated in strict confidence.

 

 

 

 

 

Company Info

Sincere Watch (Hong Kong) limited, a public listed company, is a leading specialist retailer and distributor of exclusive timepieces. Sincere Watch (Hong Kong) Limited’s operating entities include Sincere Brand Management Limited with office in Hong Kong to manage all businesses in North Asia and certain subsidiaries in the PRC which are engaged in property investments. We are inviting a high caliber candidate to join our team for the following position.

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