To cope with our business expansion, we are now looking for a high caliber to join us:

Mission

To handle daily monitoring and user support on our Business Intelligence (BI) tools (SAP BusinessObjects and Qlik Sense), to manage small or medium application system evolutions, to train our IT teams and key users in countries (Hong Kong, China, Japan and Korea) and support in implementing new ad-hoc reports.

Job Responsibilities

1) To support users of all departments on systems usage (including BI tools and other application systems like ERP Orliweb and its interface with 3PL warehouse system, SAP, Salesforce and Extranet etc.)

• To manage requests raised by users in an effective and timely manner
• To manage system administrative tasks: access, accounts creation
• To communicate with users for changes in system applications (functional and/or technical) and any service interruption due to maintenance or technical issues
• To provide new user training

2) To control and monitor BI applications

• To perform daily monitoring on BI interfaces, work closely with Country IT teams to ensure all BI reporting data well integrated Asia wide in China, Japan and Korea
• To monitor and coordinate in case of service interruption (planned and unplanned), with strong link with Asia Infrastructure teams and Corporate IT teams
• To propose improvements in monitoring methodology and set internal KPIs to measure service level
• To record issues in a systematic manner (ticket system) and to review and analyze all tickets, resolves issues and propose action plan to minimize similar issues

3) To participate in user needs retrieve, solution design and deployment by supporting IT Project Managers

• To participate in business process specification, technical analysis, setting and deployment
• To be the first level contact with Key Users for daily exchange (support, feedback) and regular planned meeting to discuss issues, gaps for continuous improvement
• To assist data retrieve and migration or to plan, follow and make synthesis of User Acceptance Tests
• To analyze impacts, propose action plan and follow User Change Management in strong interaction with Project Managers and Key Users before and during deployment
• To provide strong assistance in user training

4) To participate in improvement of method and practice of Asia IT Department

• To write and update functional and technical documents with Key Users according to standards
• To identify impact of any new information flow on users’ usual way of working and IT interfaces
• To follow with Key Users and IT teams punctual tasks and system evolutions

Job Requirements 

• Bachelor degree in Computer Science or equivalent
• 2-5 years’ relevant experience
• Good knowledge in BI and web-based applications, such as SAP BusinessObjects, Qlik Sense etc.
• Knowledge in production, supply chain, retail and wholesale processes is a plus
• Proficiency in English and Putonghua
• Good interpersonal skills, customer-oriented, autonomous and rigorous, team player

Interested parties please apply with detailed resume (with current & expected salary).

Personal data collected will be used for recruitment purposes only.

For LACOSTE, Life is a Beautiful Sport! 

Since the very first polo was created in 1933, LACOSTE relies on its authentic sportive roots to spring optimism and elegance on the world thanks to a unique and original lifestyle for women, men and children. 

With a vision to be the leading player in the premium casual wear market, the Crocodile brand is today present in 120 countries through a selective distribution network. Two LACOSTE items are sold every second in the world. 

As an international group gathering 10,000 women and men, LACOSTE offers a complete range of products: apparel, leather goods, fragrances, footwear, eyewear, home wear, watches and underwear, all of them being  elaborated  in  the most qualitative, responsible and ethical way.  In 2016, the brand garnered a turnover of more than 2 billion euros. 

For more information: www.lacoste.com