This role is to provide business support for system and IT related aspects to internal and external customers.

MAIN RESPONSIBILITIES

• Support cash management system projects, conduct training to new staff and customers
• Conduct system demo, software installation, upgrade onsite, and user training
• Manage project progress, including direct communication with customer, site visit, demo in showroom, installation, testing, conduct user training, go-live support
• Update Server and Client User Manuals, FAQ
• Handle and follow up on internal product enhancement request and submit request form.
• Installation of all softwares required in sales activities
• Receive requirement passed from customers/ technical team, evaluate, and propose systematic way to solve the problem
• Debug existing application and perform testing before any release
• Enhance current infrastructure and boost performance for applications

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

• Degree / Higher Diploma holder in Computer Science, IT or related disciplines

 Qualifications:

• Knowledge of MSSQL, basic network infrastructure, VM environment

REQUIRED SKILLS AND COMPETENCIES

• At least 3 years' hands-on experience in IT system / projects
• Excellent communication and presentation skills to customers
• Able to identify customer’s needs; analyze and provide solutions

For interested parties, please send your detailed resume with expected salary and availability by clicking "Apply now"

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within Glory Group. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request.

As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Globally, we have a presence in over 100 countries, achieved through a combination of direct offices and a proven business partner network. Headquartered in the UK, Glory Global Solutions is the international sales and service business of GLORY LTD. and is built on the solid reputation and rich history of the GLORY Group, Talaris and De La Rue, providing combined experience spanning over 280 years.

Our automated solutions accelerate the cash cycle while relieving staff from the burden of manual cash processes. And our service solutions maximise the value of Glory technology – accelerating installation, optimising performance, maximising service levels and responding to any issues that may arise.

https://www.gloryglobalsolutions.com/