Job Duties:

• Support solution and services delivery in desk-side service, asset management, networking and infrastructure areas to the customers
• Involve in full engagement life cycle, as well as attending to project issues and up-keeping customer satisfaction proactively
• Responsible for installing, maintaining and providing onsite support services to end user including software, hardware, LAN and network equipment at customer site
• Setup and configure (new / existing) workstations, printers, server and network equipment
• Monitoring and handling backup / restoration operations and provide systems maintenance
• Assist in systems/applications implementation, upgrade and regular health checking
• Support system troubleshooting and performance turning
  
  

Job Requirements:

• Bachelor Degree in Computer Science or equivalent
• Good Knowledge in Server administration, network infrastructure including router/switch or firewall, Active Directory and security technology, etc.
• Familiar with Email System, such as Microsoft Outlook 2010/2013/365
• Exposure of mobile OS such as Apple iOS and Google Android
• Knowledge of mobility solution product, patch management, cloud solution and solution (including ITAM solution, Apple product) is an advantage
• Experience in system implementation and desk-side support is preferable
• Hands-on experience in supporting Windows 7/10, Window Server and Microsoft Exchange Server is preferable
• Able to learn, understand, and apply new technologies
• Team player with good interpersonal skill. Customer-oriented and able to work under pressure
• Good command of both written and spoken English and Chinese, and Putonghua
• Applicants may be considered for other positions if not matching the requirements of the subject position

Application:

HKPC will take into consideration both the quantitative and qualitative requirements of the post when selecting the suitable candidates. A competitive salary package commensurate with academic qualifications and experience will be offered. The successful candidates will be employed on a fixed-term contract basis, which is renewable subject to appointee’s performance and the Council’s development needs.

Applicants should send application, together with a detailed resume, current and expected salary and contact telephone number by clicking 'Apply Now' (quoting the reference number on the subject heading) on or before 18 June 2019.

Applications not quoting reference number will lead to late processing.

Personal data collected will be used for recruitment purpose only. Candidates not invited for interviews within 6 weeks may consider their applications unsuccessful and the applications will be disposed by HKPC within 12 months.

The Hong Kong Productivity Council (HKPC) is a multi-disciplinary organisation established by statute in 1967, to promote productivity excellence through relentless drive of world-class advanced technologies and innovative service offerings to support Hong Kong enterprises. Being a key enabler of Industry 4.0 and Enterprise 4.0, HKPC strives to facilitate Hong Kong’s reindustrialisation, as well as bolstering Hong Kong to be an international innovation and technology hub and a smart city. The Council offers comprehensive innovative solutions for Hong Kong industries and enterprises, enabling them to achieve resources and productivity utilisation, effectiveness and cost reduction, and enhance competitiveness in both local and overseas marketplace. The Council partners and collaborates with local industries and enterprises and world-class R&D institutes to develop applied technology solutions for value creation. It also benefits a variety of sectors through product innovation, technology transfer, and commercialisation, bringing enormous business opportunities ahead. HKPC’s world-class R&D achievements have been widely recognised over the years, winning an array of local and overseas accolades. 

In addition, HKPC offers SMEs and startups immediate and timely assistance in coping with the ever-changing business environment, as well as enhancing their competitive edge by providing a variety of FutureSkills trainings to upskill and nurture talents with digital capabilities and STEM competencies. For more information, please visit HKPC‘s website: www.hkpc.org.