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Manager, Customer Implementation, Service Delivery

DHL ISC (Hong Kong) Limited

  • Company Industries:Others

Job Information

  • Post Date:2014-01-27
  • Career Level:Senior
  • Location:Kwai Hing
  • Yr(s) of Exp:5 years
  • Qualification:Degree
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Manager  Freight Forwarding  Supply Chain  
  • Benefits:Dental insurance  Double pay  Education allowance  Five-day work week  Life insurance&nb

Job Description

Working Location: Kwai Hing

 

Responsibilities:

  • Oversee the on-boarding of new customer accounts and preparing documents (e.g.SOP, project plan)
  • Ensure customer project deliverables and timelines
  • Prepare vendor seminar materials, deliver end-user and internal trainings
  • Document the improvement process across all relevant geographies in the Asia Pacific region
  • Coordinate project lead resources across multiple implementations and countries
  • Serve as a continuous-improvement resource and champion the transfer of best practices across the region for the Company’s implementations


Requirements:

  • Degree holder of Logistics/ business-related discipline or qualification equivalent to Qualifications Framework (QF)
  • At least 5 years of experience in logistics industry experience plus 3 years operations or training experience
  • Project Management Professional (PMP) Certification preferred
  • Sound knowledge of Sea Freight/consolidation
  • Strong project management and reporting skills
  • Strong leadership and change management skills
  • Good operations analysis including time studies, process mapping
  • Excellent communication skills, proficiency in both written and spoken English; Cantonese and/or Mandarin preferred
  • Working knowledge of one or more project management tools (e.g. MS Project, DePICT)
  • Strong at MS applications (e.g. Word, Excel, PowerPoint, Project, Visio)

 

Applications will be treated in strict confidence. Please send application with full particulars of qualifications, experience, current and expected salary by email to dgf_recruit.hk@dhl.com or by post to Human Resources Department, L23, Tower 1 Kowloon Commerce Centre, No. 51 Kwai Cheong Road, Kwai Chung, New Territories, Hong Kong. (Please quote ref. no.)

All information provided will be kept confidential and used only for processing applications. Applicants not contacted within six weeks may consider their applications unsuccessful. Applications will be retained for six months. Should there be any vacancies in our associate companies during the period, applications will be passed onto them for consideration of employment.

All data collected will be used for recruitment related purposes only.

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