Analytics & Customer Relationship Management Manager - Banking(FI)
Zebra Strategic Outsource Solution Ltd
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2019-06-11
- Career Level:Middle
- Location:Not Specified
- Yr(s) of Exp:10 years
- Qualification:Degree
- Salary:Salary negotiable
- Employment Type:Full Time, Permanent
- Job Function:Others
- Benefits:https://www.zebragroup.com
Job Description
rincipal Responsibilities
- Collabate with business users and channel teams to develop business cases on providing the next best action to customers via omni-channel customer decisioning and deployment capability. Montior the business case result with regular review.
- Develop integrated contact decisioning strategy and Business Target Operating Model (across business, channels, and Marketing), and offers management across multi-customer touch points.
- Collaborate with business stakeholders to implement the Target Operating Model, entailing new, co-existing process and migration plan.
- Design and conduct regular performance review to monitor Target Operating Model effectivenes and identify improvement opportunities.
- Be the control owner in designing and implementing all measures e.g. suppression, recency and frequency of contacts, identification of conflicting rules.
Requirements
- University degree in Business Administration, Computer Science, Mathematics, Statistics or other related discipline.
- Has minimum 8 years work experience, including 5 years solid hands-on exposure in customer value management and analytics in the context of the customer life cycle management across multiple distribution channels.
- Exposure and experience with customer lifecycle marketing, particularly product retailing to the mass market and affluent segments via digital and direct distribution channels.
- Effective stakeholder management and interpersonal skills to ensure business needs are met.
- Ability to drive change through well-developed influencing and negotiation skills.
- Great sense of ownership and servicing mindset to ensure efficient and effective processes in meeting stakeholders’ requirements.
- Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience.
Company Info
ZEBRA™ Strategic Holdings Limited is a performance-based holistic Human Capital Solutions provider that services Corporate Clients across Asia Pacific region.
With more than a decade of solid experience, ZEBRA™ successfully listed on the GEM board of the Hong Kong Stock Exchange in the year of 2013.
Our client, a leading institution is currently seeking for a high-caliber candidate to join their team.
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