Company Description:
Founded in 1906 in Paris' Place Vendôme, Van Cleef & Arpels came intobeing following Alfred Van Cleef's marriage to Estelle Arpels in 1895.For more than a century now, their names have been associated with someof the most exquisite High Jewelry ever created.Over the years, the Maison has remained faithful to a highly distinctivestyle characterized by creativity, refinement, poetry and enchantment.Whether inspired by nature, couture or works of the imagination, itscreations evoke a timeless world of beauty and harmony.

Job Description:
- Client Relationship Management (40%)

CRM strategy:
- Set clear CRM bjectives for HKMC market.
- Establish gals on KPIs and targets for all CRM actions.
- Evaluatin on all CRM actions (events reports, monitor budget, etc).
- Work closely with boutique managers and communications team on all client events.

Client Experience:
- Client event invitation (overseas/ regional/ local events).
- Strategic targeting of clients to different events.
- Bespoke treatment.

Gift Strategy:
- Clear segmented approach of gifting strategy.
- Unique and exclusive gifts for VIP and top clients.
- Close monitoring of budget and ROI.

Collaboration with L'Ecole:
- Client invitation to L'Ecole classes.
- Working closely with L'Ecole team folr client treatment.

Event Support:
- Client invitation to local events.
- Handle event RSVP.

Third Party Engagement:
- Partnerships with new and high potential client recruitment.
- Retail Performance & Client Insights (60%)

Retail Performance:
- Boutique ID card (local)
- SA KPI report (local)
- Traffic and CP daily update (local)
- HJ SA Performance record update (local)
- Boutique Managers Dashboard (regional)
- KPI Dashboard (regional)

CRM KPI Performance:
- Repeat Client Contact Plan Report.
- Repurchase rate and number of repeaters (overall, local vs tourist).
- Turnover and number of clients.
- Exisiting vs New
- Local vs Tourist

HJ clients and business.
- Existing (existing HJ clients)
- Updated (existing clients but new to HJ)
- New (new client and 1st purchase is HJ)
- Data Capture Report.
- CRM Dashboard.
- Client Segmentation.
- Client Satisfaction Barometer KPI.

Client Study:
- Analyze CRM KPIs on regular basis (monthly/quarterly).
- Client studies on different topics.
- Quality and depth of analysis.
- Transmission to boutiques on CRM KPIs and follow up.

CRM database management:
- Data quality and accuracy in SAP.
- Data capture in boutiques.

CRM Campaign:
- Plan and implement CRM campaign and tools based on client segmentation.
- Support product launch to the sales team by providing CRM tools developed by HQ.

Van Cleef & Arpels embodies the excellence in high jewellery.

It is recognized by everyone as the Brand of the Connoisseur. Because of its unique style - refinement, femininity, glamour and gracefulness - its exceptional stones and an unchallenged craftsmanship, it creates the most inspirational pieces of jewellery and watches. The House incarnated by its teams also exemplifies the excellence in Service, delivering the highest level of attention and developing long-lasting personalized relationships with its clients.