Job Responsibilities:

• Develop and implement the customer roadmap and related principles and rules to ensure the robust of the customer base and existing propositions are in line with customer expectations
  
  
• Demonstrate professional knowledge and skills in data mining customer strategy, segmentation and customers performance monitoring, analysis, segmentation and to fulfill different business needs
  
  
• Work closely with Marketing team to drive the increased value from our new and existing customer base through management of customer behavior insight, customer campaigns and loyalty programs
  
  
• Act as a bridge and adviser to resolve customer complaints and propose for the compensation if needed, and seek for goodwill from Principal
  
  
• Ensure customer complaint / enquiries is follow up on time & properly within the timeline, and update in CRM system
  
  
• Monitor the KPI & CS satisfaction indexes according to Principal guideline 

Job Requirements:

• University graduate with 8 years of CRM experience preferably in motor business / luxury products
  
  
• Solid understanding of the motor business & CRM with experiences in organising on a daily basis
  
  
• Strategic thinking, analytical, interpersonal and presentation skills
  
  
• Experienced in people leadership and coaching
  
  
• Good command of spoken and written English and Chinese (Cantonese and Putonghua)
  
  
• Proficiency in the use of MS Word, Excel and PowerPoint 

Interested parties please send your full resume and expected salary to our mailbox by clicking “Apply now” below.

For more information about Jebsen Group, please visit www.jebsen.com or follow us on: 

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At Jebsen, success breeds success.