Job Description:

Merchant Service Executive will be responsible for delivering timely resolution of any issues facing our new and existing merchant users.

Responsibilities:

• Provide technical and product related assistance to the Business Development team in pursuit of new clients and/or in support of expansion opportunities with existing clients
• Maintain relationships with clients by providing support, information and guidance
• Provide assistance to activate, train, and educate merchant users
• Prepare and deliver appropriate, current support materials for merchant users
• Analyse and react upon merchant users’ and feedbacks
• Design and implement merchant accounts service procedure; optimise merchant service experience
• Explore merchants' potential needs, coordinate and communicate with internal departments to optimise operation strategy, product development and business development
• Participate in product management and design
• Any other ad-hoc tasks related to merchant support

Requirements:

• Bachelor’s Degree in any discipline
• Excellent interpersonal and communication skills with good command of written/spoken Chinese (Cantonese/Mandarin) and English
• Skill in understanding customer needs and providing quality customer service
• Highly customer-focused and detail minded
• Strong analytical and problem-solving skills
• Passionate in latest technologies
• Ability to work under fast-paced environment
• A good team player, independent, self-disciplined, responsible
• Experience in dealing with SME will be an advantage
• 1-3 years of experience in relationship management and customer service, customer support in technology fields will be an advantage
• Applicants who are still pursuing their studies will be considered as Intern

Perks:

• Sharp, talented and motivated co-workers
• Fun and relaxed office environment
• Sense of ownership
• Free snacks and drinks
• Competitive remuneration package with bonus and profit sharing
• Medical and dental benefits

We believe technology should be an affordable commodity for everyone. Since 2017, we have been working hard on leveraging technology to facilitate transactions at all sizes, and improve end consumer’s quality of life. Our products span across e-Payment, e-Logistics to e-Commerce, covering almost all economic activities of every business and individual.

Jarvix has been serving thousands of merchants with our cutting edge solutions ever since. We never settle on what we have achieved and have been innovating continuously to bring the best products to the market. Join us, you'll get hands-on experience and exposure to a wide spectrum of industries. And our team is full of smart, motivated and enthusiastic members ready to hustle until our vision is finally realized.