Responsibilities:

• Handle and follow up customer enquiries and complaint in a professional manner
• Handle and follow up critical case including case management and investigation
• Handle administrative and ad hoc tasks in Service Department

Requirements:

• Diploma or above in any disciplines
• Minimum 2 years of solid Customer Service Hotline Experience (experience in electronic industry is preferred )
• Good command of spoken and written English, Cantonese and Mandarin
• Proficient in PC knowledge in MS Office, Chinese word processing (Chongjie/Quick)
• Detail-mined, self-motivated, strong interpersonal and communication skills
• Being customer-focused, people-oriented, patient, cheerful and positive
• Ability to thrive and multitask in fast paced energetic environment
• High emotional maturity and able to work under pressure
• Immediate available is preferred
• Candidates with more experience will be considered as Senior Customer Service Officer
• Fresh graduate or less than experience will also be considered as Customer Service Representative

Interested parties please send full resume with present and expected salary to HR Manager by clicking "APPLY NOW" or by whatsapp 9473 2742

Personal data provided by job applicants will be treated in strict confidence.  All information will only be used for recruitment related purpose.

Visit us at http://www.hitachi-hk.com.hk/ for more information.