Retail Banking and Wealth Management - Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high caliber professional to join our branch network as Branch Services Officer.

Principal responsibilities

• Mange queue and provide customer services in bank hall through efficient and customer-friendly services
• React proactively to customers’ requests and ensure service level is in line with bank standards
• Handle customers issues and escalate when appropriate according to supervisor’s guidance
• Assist branch in achieving sales targets through referrals or cross-selling
• Support branch administrative and operational duties and adhere to control procedures and internal guidelines

Requirements

• Associate degree / Higher diploma holder; or HKCEE / HKDSE plus work experience
• Strong service orientation with good interpersonal and communication skills
• Self-motivated, attentive to detail, eager to learn with positive attitude
• Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

Work location will be subject to change and to be decided by Line Management upon joining

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.