客戶主任 Customer Officer, Tap & Go hotline (CRM7/201906/CSO/NL)
HKT
- Company Industries:Telecommunication
Job Information
- Post Date:2019-06-20
- Career Level:Entry Level
- Location:Tuen Mun Area
- Yr(s) of Exp:1 years
- Qualification:School Certificate
- Salary:Posted on 14 Jun 2019
- Employment Type:Full Time, Permanent
- Job Function:Customer Service - Supervisor/Officer
- Benefits:Medical insurance
Job Description
工作內容及要求 :
- 透過電話解答關於Tap & Go 客戶的一般查詢並提供客戶服務
- 每星期工作48小時,需輪班工作, 屯門 上班
- 中五 / 中學文憑或以上程度,懂簡單電腦操作
- 主動,熱誠,具良好溝通技巧及服務態度
- 全職新人獎金 $ 6,000 **
The Job
- To handle customer telephone enquiries and offer one-stop resolution
- To support Tap & Go related follow up activities
- To follow the pre-set procedures and workflows and complete the job with follow-through manner as per requirements, policies, guidelines and procedures stipulated by all concerning parties
- To proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties
- To discharge duty in a professional manner so that company image can be safeguarded at all times
- To carry out any ad hoc duties whenever appropriate to meet business needs
- Join-In-Bonus $6,000 **
The Person
- HKCEE/ HKDSE or above
- Good command of both written and spoken English and Chinese
- Effective customer handling and problem solving skills
- Knowledge in computer applications e.g. Internet, Microsoft Office
- Customer-oriented, Pro-active, willing to learn, able to work independently
- Shift duty is required
- Candidates with more experience will be considered as Senior Customer Officer
** $6000新人獎金只適用於招聘日即場登記或網上申請而成功獲聘的應徵者
$6000 Join-in Bonus is only applicable to walk-in candidates in recruitment days or candidates who apply online.**
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Company Info
Where Connectivity Meets Creativity
Who are we?
HKT is Hong Kong's premier telecommunications service provider and a leading innovator with a mission to design and deliver cutting-edge technology for smart living. A household name under PCCW Group, HKT offers a range of innovative services and media content across its fixed-line, broadband, mobile communication, and media entertainment platforms, such as NETVIGATOR, 1O1O, csl., and Now TV.
HKT delivers end-to-end integrated solutions employing emerging technologies such as 5G, cloud computing, Internet of Things (IoT), artificial intelligence (AI), FinTech and HealthTech to accelerate the digital transformation among a network of enterprises in a fast-evolving global landscape.
With a strong global presence made up of 15,900 staff, HKT is proudly anchored in Hong Kong with a drive to actively contribute to the metropolitan’s ongoing developments into a world-leading smart city. HKT believes in engaging top youth talents to create a digitally-empowered future for the next generation.
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