The Job

• Lead the software application team to provide innovative and customer-focused IT solutions to drive business transformation
• Manage major IT programs and other deliveries and ensure deliverables are in compliance with the required standard
• Work with senior management and business unit to identify improvement initiatives and collaborate with stakeholders to cope with new business requirements with proper resources allocation
• Facilitate setup of IT governance, including IT security, compliance, control and monitoring together with other IT functional units
• Drive the culture of Delivery-Excellence and Customer-Centricity
• Support the formulation IT budget, resources planning and staff development strategies
• Keep abreast with the trend and development in the industry and optimize the IT infrastructure, server/network, systems and policies

The Person

• Degree Holder in Information Technology, Computer Science or related disciplines
• Minimum 10 years’ experience, of which at least 2 years in managerial level
• Solid experience in technology and IT systems planning to support business goals
• Strong system design and development experience, including requirements analysis, feasibility studies, software design, programming, testing, deployment and operation management
• Experienced in managing and developing applications in AI call center (chatbot, speech analytics, Omni-Channel) or B2B/B2C digital projects is an advantage 
• Innovative, service and result-oriented in order to respond to and support business needs, policy and standards within the given constraints
• Excellent project management and leadership skills with strong business acumen
• Excellent stakeholder management skills with proven track record of managing and influencing senior stakeholders
• Strong oral and written presentation in English and Chinese, Mandarin is a plus

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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