The mission and responsibilities of this Assistant Boutique Manager are:

Advising, Selling & Clienteling

• Build boutique action plan to reach boutique sales target
• Monitor performance and KPIs of the Boutique and individual SA
• Handle & solve issues related to clients
• Sell when needed & be a role model regarding the selling ceremony
• Follow / monitor SA’s contact plans & clienteling actions
• Be the referent on clienteling activities

Operations

• Supervise back office activities (stock management including POS display, cash & bills procedure, document management)
• Build & follow-up team planning (shift) if necessary
• Be the key-user for SAP & digital tools (Sales, CRM, CS and back office)
• Be the referent of omnichannel topics
• Can take over boutique daily operations if back-office staff is away
• Support the Boutique Manager to guarantee retail procedures are respected (selling, CS, stock management, security)
• Manage boutique expenses
• Ensure awareness of Maison’s policies & commercial rules
• Provide reportings

Team Development

• Can takeover when Boutique Manager is away
• Manage back-office staff
• Manage her/his sales team
• Set & follow-up objectives (IDP…)
• Challenge & develop the team (coaching, 1 to 1 meetings, feedback, role play…)
• Drive engagement
• Define recruitment needs, participate in recruitments, and integrate new team members (induction, probation period management…)
• Build awareness on local competitors’ team (top performers, associates looking for new job opportunities…)
• Animate the team (prepare brief & share information)

Customer Services

• Follow-up CS activities
• Be a referent for CS activities
• Foster business opportunities through CS
• Ensure & develop customer services excellence
• Handle & solve issues related to clients
• Proceed the CS if needed (welcome client, advise, reassure, share information with client, perform CS activities allowed in the boutique)

Client Experience & In-boutique Journey

• Coordinate omnichannel activities to ensure seamless client journey (orders, appointment booking, ship from boutique…)
• Supervise client gifts inventory
• Make sure the boutique is correctly & properly set-up to welcome the clients
• Anticipate client’s specific needs

Interested parties, please click "Apply Now' to submit your application.

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Van Cleef & Arpels embodies the excellence in high jewellery.

It is recognized by everyone as the Brand of the Connoisseur. Because of its unique style - refinement, femininity, glamour and gracefulness - its exceptional stones and an unchallenged craftsmanship, it creates the most inspirational pieces of jewellery and watches. The House incarnated by its teams also exemplifies the excellence in Service, delivering the highest level of attention and developing long-lasting personalized relationships with its clients.