Job Summary and Mission

This job contributes to Starbucks success by creating & executing an accurate supply / production planning to support customer service targets while balancing the fiscal responsibility of inventory in the supply chain. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:
- Develops short- and long-term supply plans of Finished Products and/or Raw Materials to balance the demand forecast with cost, efficiency and capacity constraints to meet customer service targets. Optimizes the flow of product through the supply chain and provides feedback for continuous improvement.
- Works with suppliers for the ordering and execution of the orders to ensure the production program & supply plan is executed correctly and on-time.
- Maintains system planning parameters and performs plan tuning in the co-man and manufacturing modules in Oracle. Ensures information synchronization between supplier’s and Starbucks’ ERP systems.
- Creates and generates reports and performance analyses of KPIs, including out-of-stock, days of supply, aging inventories and other analyses to facilitate cost and service improvements.
- Supports the ongoing development of inventory strategies to determine cost-effective use of inventory investment while maximizing inventory turns and meeting service level targets. Identifies and recommends opportunities to reduce costs and prepare for future growth. Identifies capacity gaps. Recommends changes to sourcing / co-man.
- Establishes and maintains supportive relationships with customers, suppliers and team partners to ensure effective communication of strategic and tactical issues. Serves as a liaison between demand planners and other supply chain partners.
- Participates as a subject matter expert for forecasting and planning on cross-functional or global project teams.
- Uses planning system tools to effectively and efficiently create tactical and strategic inventory and supply solutions. Initiates and leads system development and enhancement.

Summary of Experience

- Progressive supply chain planner experience. 3 years
- Preferred production planning experience. 3 years

Required Knowledge, Skills and Abilities

- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to balance multiple priorities and meet deadlines.
- Ability to work both independently and as part of a team.
- Proficiency in Microsoft Excel and Access.
- Strong analytical, quantitative and problem-solving skills.
- Effective presentation skills.
- Knowledge of supply planning or inventory management processes.
- Effective use of planning system to develop tactical or strategic solutions.

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighbourhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly. 

Our Mission: "To inspire and nurture the human spirit - one person, one cup & one neighbourhood at at time."

The Hong Kong Support Centre is the regional corporate hub for the 14 markets in the Asia Pacific region - Australia, Brunei, Cambodia, Hong Kong/Macau, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam. With over 4,300 stores, the region is a key growth driver for the organization.