At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

The incumbent is responsible for assisting the Manager/ Senior Manager of LPA by monitoring and supervision of staff performance to assure smooth daily operations of Life Policy Administration, while participating in achieving all quality/ productivity goals and KPIs; As well as adhering to internal rules and corporate audit requirements.

Job responsibilities:

• Plan and supervise the daily work schedule for the team to ensure adherence to productivity objectives and quality metrics
• To supervise and assess staff’s performance to ensure high standard of service delivery and conduct individual coaching to staff
• To review, suggest & work with Actuarial on special value quotations & policy alternation requests to approver for approval
• Involve in the handling & processing of policy alternations & financial transactions for high net worth clients and the respective agents
• To update SOPs, work instructions and training manuals to ensure compliance to regulations, legal and corporate audit requirements are met and improve service consistency
• Prepare daily and monthly MIS to management to ensure visibility of team performance, service issues and actions plan to make improvements
• Facilitates staff meetings and one-on-one interactions to communicate operational, organizational, and service delivery changes

Job Requirements:

• Degree holder, preferably with professional insurance qualifications
• Minimum 5 years of relevant working experience, with at least 2 years in management / supervisory level
• Be proactive, with strong sense of responsibility, ability to multi-task
• Ability to multi-task, strong organizational and problem solving skills
• Excellent verbal and written communication skills in English and Chinese
• Familiar with MS Office and Chinese typing

For other vacancies, please visit our website at https://prudential.wd3.myworkdayjobs.com/en-US/prudential

We offer an attractive remuneration package including 5-day work week and flexible benefits.  Please submit your application with present and expected salaries online.

To apply: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Hong-Kong/Assistant-Manager--Life-Policy-Administration_19010141

Data collected will be used for recruitment purpose only and will be kept for 24 months.  Only short-listed candidates will  be notified.