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Operations Training Executive

Collinson International (Hong Kong) Limited

  • Company Industries:Advertising/Public Relations/Marketing Services

Job Information

  • Post Date:2019-06-25
  • Career Level:Entry Level
  • Location:Tsuen Wan Area
  • Yr(s) of Exp:2 years
  • Qualification:Non-Degree Tertiary
  • Salary:Posted on 19 Jun 2019
  • Employment Type:Full Time, Permanent
  • Job Function:Account Servicing
  • Benefits:Dental insurance, Five-day work week, Medical insurance, Performance bonus

Job Description

Responsibilities:

  • Assist the Assistant Training Manager to develop and facilitate job-specific training, new-hire induction programmes for service centre operation teams
  • Create and conduct training sessions to cover programmes, promotions or process changes, and soft-skills development
  • Develop and implement testing and measurement tools to evaluate the transfer of skills from the training environment back to the workplace
  • Ensure agent knowledge is tested and minimum standards achieved prior to transacting with customers
  • Serve as the System Administrator for the training portal tool
  • Assist with the Quality Assurance function and coaching

 

Requirements:

  • University/post-secondary graduate or above
  • At least 2 years’ experience training with formal qualifications in workplace training or adult learning. Preferable within operation centre.
  • Excellent organisational, facilitation and written/verbal communication skills, including command of English and Cantonese languages
  • Expertise with Microsoft Office applications, especially Word, Excel & Power Point
  • Basic knowledge of operation technology tools: PABX, ACD systems, IVR, email handling tools, customer management systems, e-learning/training tools, etc. 
  • Strong ability to multi-task. Flexible and adaptable to changing environments
  • Self-motivated, and uses initiative to drive process improvement
  • Energetic, enthusiastic and engaging. Ability to work in a team environment and quickly build relationships.
  • Dedicated to quality service delivery and solutions-focused

 

Collinson offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Benefit includes:

  • 15 days Annual Leave
  • Full Paid Leave (14 weeks Maternity / 5 days Paternity)
  • Attendance Bonus
  • Referral Bonus
  • On the job training
  • Free Priority Pass Membership (Unlimited Airport Lounge access)

Please send full resume (MS word) with latest and expected salary by clicking Apply Now

You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about Collinson at http://collinsongroup.com.

Company Info

For over 30 years, we’ve been chosen by the world’s most ambitious brands to craft experiences that acquire, engage and retain the most profitable customers. We’ve worked with over 1,400 banks, 90 airlines and 20 hotel groups, and established 17 offices across 13 countries worldwide.  
We enrich and provide confidence in the traveller journey with our world-renowned Priority Pass airport lounge and experiences programme, while also creating and managing our own airport spaces. We protect via tailored insurance and protection offerings and deliver medical and security assistance, currently critical to the recovery of the travel sector. And at a time when meaningful engagement with customers is more important than ever, we drive real-time engagement and conversions, increasing the value of loyalty and rewards programmes.  
We’re a business run by family values, not shareholder returns. Free to act with agility while making long-term investments. And we’re passionate about delivering customer-centric products and services that help our clients build enduring relationships with their customers. 
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