General Purpose

Handling incoming customer orders and following process to ensure production, delivery, and billing is completed.

Main Job Tasks and Responsibilities

• Process customer orders with verification of prices with products, delivery information, pertinent order info, etc.
• Handle and follow up with new customer account inquiries & requests.
• Keep accurate customer records, transactions, documentations, database, reports, with our ERP System etc.
• Communicate and coordinate with internal divisions, eg. warehouse and production, and external partners, eg. logistics
• Follow up with attention to customer interactions

Education and Experience

• High school diploma and 2 years of VTC or Associated Degree, or newly college graduate,  knowledge of customer service principles and practices
• Knowledge of administrative work, usage of relevant OFFICE applications, ERP is plus
• On going Training will be provided  

Key Competencies

• Mature thinking, self-motivated and initiating, attention to detail and accuracy
• Good interpersonal skills, listening and communication skills, including verbal and written Cantonese/Putonghua and English, customer service oriented

Persons interested this post, may send resume with expected salary via email to Wah Fong Tea Co. Ltd. Personal data received will be used strictly for recruitment purpose

www.CTTEAS.COM

WWW.Wahfong.com