Job Responsibilities:

•Oversee daily activities at the Customer Service Team

•Manage and motivate a team of staff members from different units to raise our service standards and enhance customer experience

•Prepare customer service reports and make recommendations to strengthen customer service culture

•Liaised with product and marketing team to produce pre- and post-campaign analysis and evaluation

•Provide training to the CSR / CS Officers with professional customer service skills

•Reviews working procedures or workflow on a regular basis and recommends enhancement or automation on such if deemed necessary

•Compiles management information reports and analysis from the department

Job Requirements:

•Degree / Higher Diploma or above with relevant customer service

•Minimum 2 years' experience at supervisory level

•Be tactful and assertive with professional sense in tackling customer complaints

•Possess an analytical mind and good in critical thinking

•Self-motivated, customer focused staff and well organized

•High proficiency in both English and Mandarin

•Excellent literacy in MS office application

(Candidate with more experience will be considered as Assistant Customer Service Manager)

Benefits: 5 days including Monday - Saturday, 12 days Annual Leave, Public Holidays, Performance Bonus, OT Allowance, Medical

Location: Ngau Tau Kok

We offer attractive remuneration package & other fringe benefits to the right candidate. Interested parties, please send your full resume with present & expected salary to HR Department, Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon or clicking "Apply Now".

All the information shall be treated as confidential and only be used for recruitment purpose.