Responsibilities:

• Assist Client Service Manager to monitor all customer service and related activities in the department;
• Coordinates the activities of direct reports to enhance communication, eliminate redundant efforts to view opportunities to consolidate client services efforts;
• Ensure direct reports organize and coordinate client account work in a timely and profitable manner; Investigate opportunities to gain efficiencies in current process
• Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization;
• Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service;
• Support and mentor team in preparing client proposals, report specifications, technical information, and leverage data to add value for client programs;
• Prepare client proposals, report, specifications, technical information, etc.
• Provide technical consulting services to clients;
• Follow up on inquiry calls; respond to specific client inquiries promptly and professionally;
• Participate in trade shows and technical conferences;
• Work with business support to bill clients in a timely, concise and profitable manner
• Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs;
• Manages the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to.

Requirements:

• Degree or above in Textile Technology / Chemistry / Applies Physics / Mechanical Engineering or related disciplines
• At least 4 to 8 years’ Customer services experience in factory audit / merchandising / inspection / laboratory testing
• A team leader with excellent sense of customer focus, good interpersonal and communication skills
• Good command of both spoken & written English;
• Immediate available is preferred;
• Candidate with less experience will consider as Senior Client Services Specialist.

Excellent career exposure and competitive remuneration are offered to those who are looking for challenging opportunities. Growth and development are part of our DNA. Our working environment is a launch pad for our employees to excel. Your growth will be supported with targeted development, rewards and recognition programs, so that you can maximize your potential.

WhatsApp Recruitment Hotline: Interested parties may also contact 6848 7683.

We are equal opportunity employers committed to workforce diversity and fair employment practices. All data collected will be used for recruitment purpose only.

Your work here is an exciting journey that twists and turns every day. We thrive in the twists and revel in the turns. 

To learn more about us and the work we do, visit our company page www.UL.com