The Role

Reporting to Assistant Manager - Quality Assurance & Service Improvement, the incumbent will:

• Be responsible for the issuance of service quality performance reports and the execution of station audits in accordance with the standards and instructions of JASL/JATS, customer airlines and regulatory authorities
• Maintain the performance of ISO9001:2008, ISO14001:2004 and quality management system for JASL/JATS by conducting internal quality management audits.
• Monitor the daily performance and efficiency of the Jardine Survey System
• Coordinate station audits with airline customers, the respective functional units, other ground service providers, civil aviation and airport authority
• Liaise with airline customer to address quality and environmental related issues
• Review operational non-conformances and prepare analytical summary
• Recommend best practices for the improvement of the Quality Management System and the Service Quality Assurance Program
• Manage a team of internal auditors including recruiting and training

The Person

• Form 7 or above, Internal auditor qualification is preferable
• 3 years airport operation experience that include 1 year involvement in Quality Assurance related job functions
• Good command with both spoken and written English and Chinese including Putonghua
• Good communication, analytical and report writing skills
• Independent, self-motivated, well-organized and able to work under pressure
• Candidate with less experience will be considered as Quality Assurance Coordinator

A competitive package and promising career prospect will be offered to the right candidate.

Interested parties please send your full resume, stating the date of availability, present and expected salary, by e-mail to jasl.hr@jasg.com (please quote reference number QAS/JDB).

Your application and personal information will be treated as strictly confidential and used only for purposes of recruitment and selection. Failure to supply such information may affect your application result. 

Applicants who are not invited for interview within 8 weeks may consider their applications unsuccessful. All personal data of unsuccessful candidates will be destroyed after 6 months.

Jardine Aviation Services is a market leader in providing customised ground handling services, including passenger services, ramp operations, baggage and cargo handling, flight control, load planning and crew care. With over 70 years of experience at Hong Kong International Airport, the Group serves over 60 international passenger and cargo airlines.

Having its own dedicated on-airport training facilities, the Group is also an official IATA Regional Training Partner, providing aviation professionals from across Asia with some of the industry's most advanced operational and safety training programmes. The Group also holds interests in aviation and travel agency businesses in Hong Kong and China. JASG is a joint venture between the Jardine Matheson Group and China National Aviation Corporation (CNAC).