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Senior Officer / Officer - Customer Service

Haitong International Management Services Company Limited

  • Company Industries:Financial Services

Job Information

  • Post Date:2019-07-09
  • Career Level:Not Specified
  • Location:Sheung Wan
  • Yr(s) of Exp:3 years
  • Qualification:Degree
  • Salary:Posted on 21 Jun 2019
  • Employment Type:Full Time, Permanent
  • Job Function:Account Servicing
  • Benefits:Five-day work week, Medical insurance, Performance bonus

Job Description

The Job:

  • Handle customer enquiries and complaints by phone, email or mail etc. (in call centre or front desk environment)
  • Perform account opening and document checking according to internal guidelines and ensure full compliance in of rules and regulations
  • Assist to design and implement operational procedures complied with internal guidelines and relevant regulatory requirements
  • Perform KYC and risk disclosure
  • Participate in system testing
  • General Operation of call centre
  • Perform any other job duties or projects as assigned by team supervisor

Requirements:

We support local hire with solid relevant working experience in HK.

  • Degree holder in business or related disciplines
  • Possess SFC type 1 & 2 licenses or qualified to be registered under SFC in relevant regulated activities
  • Minimum 3 – 5 years’ relevant customer service experience, preferably gained in financial institutions
  • Experience in other industries' call centre or customer service/complaint handling centre will also be considered
  • Good understanding of the global financial market and various financial instruments will be an advantage
  • Excellent communication skills with high level of customer service attitude and professional telephone manner
  • Good PC knowledge (MSWord, Excel and PowerPoint)
  • Good command written & spoken English and Chinese including fluency in Putonghua
  • Candidates with more experience will be considered as Senior Customer Service Officer

Application Method:

We are committed to build a team of competence individuals who have acquired relevant local solid working experience and with diversified exposure to work together with us. Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful.

We provide attractive remuneration package and fringe benefits for the right candidate. Interested parties please send detailed resume with current and expected salaries to Human Resources Department i) by mail: 22/F, Li Po Chun Chambers, 189 Des Voeux Road Central, HK; ii) by fax: 2537 5431; or iii) by using “Apply Now”.

Please quote the reference in the application.If application is submitted in hard copy format, it should be placed in a sealed envelope marked “Confidential”.  All applications will be treated in strict confidence and personal data provided by job applications will be used for recruitment purposes only.  A copy of our Personal Information Collection Statement will be available upon request.

Company Info

Haitong International Securities Group Limited (“Haitong International”: Stock Code: 665.HK) is a subsidiary of Haitong Securities Co., Ltd. (“Haitong Securities” Stock Code: 600837.SH; 6837.HK), one of the leading securities companies in China.

Haitong International is well-established to provide comprehensive and quality corporate finance, wealth management, asset management, fixed income, currency and commodities (FICC), institutional equities and a full spectrum of financial products and services to institutional clients and individual investors domestically and around the globe. As one of the most important overseas business platform of Haitong Securities, the Group strives to be a modern and comprehensive financial institution with leading position in the Greater China Region. 

The Company is led by a team of passionate and energetic professionals, we regard our staff the most treasurable asset and have been providing the best nurture and career prospect to any talents. We now invite high calibre candidates to join us.

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