Provide quality authorization services to cardholders and merchants, handle the application for credit limit adjustment, card loan & installment, take appropriate and timely actions to minimize the Bank’s loss 　

Ensure the provision of efficient card loss reporting / emergency service to cardholders 　

Ensure the provision of reliable authorization services by monitoring the authorization system network 　

Ensure the performance of authorization hotline and credit services are above the service pledge 　

Assist in compiling standard and other ad-hoc reports as instructed 　

Initiate the process improvement areas to enhance the operation efficiency 　

Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered 　

Minimum 2 years’ experience in customer service experience, with exposure to unsecured leading products and call centre business preferred 　

Strong attentiveness to details, with ability to work independently and under pressure 　

Good communication, interpersonal and analytical skills 　

Willing to work on flexi-hours or shift basis 　

Proficiency in both English and Chinese, with fluency in Putonghua an advantage