We are looking to hire a Desktop Support Engineer for a leading Investment Bank to support users in Asia Pacific countries. 

Job Responsibilities:

• Base on Priority, resolved cases assigned by Level 1
• Open and update cases on the ticket system, and keep clients well informed
• Monitor and review unassigned requests escalated by Level 1
• Handle Desktop PC/Mobile requests
• Handle Presentation/Video Conference/Town hall Setup requests
• Handle User Relocation requests
• Handle New Hardware & Equipment setup
• Log all hardware changes on asset management system
• Keep track of Hardware & Accessories Inventory

Job Requirements:

• Diploma holder or above of Computer Science/Information Systems or related disciplines
• Minimum 2+ years with hands-on experience in a helpdesk or desktop support position
• Responsible and committed team player
• Good command of both written and spoken English
• Good communication skills and customer-oriented
• Positive and proactive attitude
• Willingness to learn, able to follow process and procedure

The ITCS Group (www.itcs-group.com, EA Licence Number: 69524) is a management consulting, technology services and IT outsourcing company. We provide customized consulting solutions, IT resourcing, project management and off/on-shore application development services across the Asia Pacific region.

Strategically located in Hong Kong, Tokyo and Singapore, we deliver services to Global Corporations, Fortune 500 companies and growing organizations. We work across key vertical markets that include Finance & Banking, Insurance, Legal and Communications & Technology where we collaborate with our clients to lower costs, improve efficiencies, reduce risk and bring about competitive advantage.

We are currently looking for bright, energetic and professional people to join our team!