Claims Officer (Fast-Track Employee Compensation Claims)
QBE General Insurance (Hong Kong) Limited
- Company Industries：Insurance/Pension Funding
Job Information
- Post Date：2019-06-23
- Career Level：Entry Level
- Location：Quarry Bay
- Yr(s) of Exp：1 years
- Qualification：Non-Degree Tertiary
- Salary：Salary provided
- Employment Type：Full Time, Permanent
- Job Function：Claims Officer
- Benefits：Five-day work week, Life insurance, Medical insurance, Performance bonus
Job Description
Responsibilities:
- Handle claims within delegated authority according to company policies
- Handle Employee Compensation Insurance claims within delegated authority according to company policies
- Maintain daily operations of the team to ensure consistent, accurate and fair claims processing in a high level of integrity
- Quickly respond to and resolve complaints within the agreed service standards. Take immediate corrective actions when necessary
- Upkeep the claim status and undertake periodical reviews
- Generate claims reports to facilitate the manager for analyzing the portfolio
- Encouraging and monitoring client compliance with approved treatment and plans
- Manage and negotiate cost effective treatment and rehabilitation
- Interpret basic policy coverage's and determine if coverage's apply to claims submitted, escalating issues as needed
- Complete the preparation, data entry and authorisation of all payments pertaining to claims
Requirements:
- Tertiary graduate with professional qualifications in insurance or related disciplines
- At least 1 - 2 years experience in insurance is preferred but not a must.
- Fundamental knowledge of insurance industry and claims processes is a definite advantage.
- Working knowledge and understanding of employees’ compensation and/or case management is highly preferred.
- Strong analytical, negotiation and interpersonal skills.
- Able to work independently and meet service standards
- Customer-centric and proactive attitude
- Good command of spoken and written English and Chinese
- Proficiency in Microsoft Word, Excel and Powerpoint.
- Candidates with less experience may be considered. Fresh graduates also welcome to apply.
Interested candidates, please email us your full resume with current and expected remuneration package & available date.
Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt.
For other opportunities, please visit our Careers Website at http://www.qbe.com.hk/career-opportunities.html.
For more information about QBE Insurance Group and QBE Asia Pacific, please visit our websites below:
QBE Insurance Group - https://www.group.qbe.com/
QBE Asia Pacific - http://www.qbeap.com/
Company Info
At QBE we believe the ability and potential of our people should be realized through their employment with us. We are committed to helping our people reach their full potential, for the benefit of themselves and QBE, and being rewarded for their performance.
Everything we do is underpinned by our QBE DNA – because we know it's not just what we do that matters, it's how we do it that makes the difference.
- We are flexible and pragmatic in the way we allow our people to get things done.
- We embrace diversity and teamwork and have set ourselves a number of objectives, detailed in our Diversity & Inclusion Policy, because diversity and inclusion are integral to our culture.
- Our global flexible working policy and parental leave transition programs are designed to help our employees balance their professional and personal lives.
- As a global insurer that seeks to share best practice across its divisions, we have a highly mobile workforce.
- We offer a range of programs to support the development of our employees and have invested in a range of leadership programs in order to develop a team of world-class leaders.
- We support the career aspirations of our people through a well-resourced personal development planning process that identifies and supports their current and future needs.
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Asia LinkedIn: https://www.linkedin.com/company/qbe-asia
QBE Singapore (Asia Head office): www.qbe.com/sg
QBE Hong Kong: www.qbe.com/hk
QBE Malaysia: www.qbe.com/my
QBE Vietnam: www.qbe.com/vn
Please watch our new video for more details: https://youtu.be/JU1C7K3AxJg
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