Company Description:
Founded in 1906 in Paris' Place Vendôme, Van Cleef & Arpels came intobeing following Alfred Van Cleef's marriage to Estelle Arpels in 1895.For more than a century now, their names have been associated with someof the most exquisite High Jewelry ever created.Over the years, the Maison has remained faithful to a highly distinctivestyle characterized by creativity, refinement, poetry and enchantment.Whether inspired by nature, couture or works of the imagination, itscreations evoke a timeless world of beauty and harmony.

Job Description:

MAIN PURPOSE
Within the Regional Retail department, the Regional Client Insights Analyst will:
- Deliver analytics and insights to facilitate data-led and client-centric business strategies and action plans
- Take a data mining approach and implement systems to elevate understanding of clients in the region

KEY RESULT AREAS AND MAIN RESPONSIBILITIES
Data & Insights:
- Provide ongoing understanding of client trends driving the Van Cleef & Arpels business. Delivering timely and detailed analysis on demographics, behaviors and purchasing propensities of new and existing clients.
- Translate data into meaningful reports to all levels of the organization; from management to retail teams
- Data mining within client base to identify opportunities to inform and optimize client retention, sales performance and client experience.
- Create seasonal studies and identify relevant data points to maximize commercial impact.
- Pilot new projects with external support on different scenarios of approach (predictive analysis/big data/machine learning/data visualization). Monitor, benchmark and share results with wider team.
- Liaison with HQ Insights team on data governance, alignment on new tools and sharing of best practices.
- Monitor effectiveness of CRM targeting strategies using analytics to identify opportunities for efficiencies in campaigns. Profile client segments by market to recommend targets for CRM campaigns.
- Maintain close contact with market level CRM and retail teams to share analysis and insights contributing towards action plans.

Client database management:
- Work with local markets to ensure the quality of client data meets business standards. Provide client data capture report.
- Coordinate data cleaning missions led by HQ.
- Coordinate with local markets to train boutiques on data capture.

Others:
- Preparation of presentations (strategic plan, business review, retail meetings).
- Collaborate with HQ/Regional/Local market teams on client database enhancement and special projects.
- Contribute to regional events, prepare client lists and client presentations.
- Maintain knowledge of relevant luxury trends and competitor landscape.
- Innovative mindset, constantly finding new technologies and tools to enhance the role.

KPIs:
- Timely and accurate delivery of reports, studies and dashboards.
- Effective and qualitative recommendations supported by insights and studies created for the region.
- Proactive contribution of strategic and relevant recommendations for each market.
- Quality of established relationships with local market teams and cross department functions.

JOB PROFILE
Education: University degree.
Experience: 3-5 years in customer analytics
Skills required: strong analytical, organized, responsible and excellent communication skills, detail oriented
Computer skills: proficient in Microsoft office, advanced in Excel.
Language: fluent in English (verbal and written) and Chinese (Cantonese and Mandarin)
Highly analytical and critical – able to draw logical conclusions from existing data
Excellent verbal and written communication skills to effectively interact and build a rapport with team members across the business
Ability to understand customer data and communicate in a concise and relevant way to various stakeholders.
Strong time management skills with an ability to handle and prioritize multiple requests
Fast and independent learner

Van Cleef & Arpels embodies the excellence in high jewellery.

It is recognized by everyone as the Brand of the Connoisseur. Because of its unique style - refinement, femininity, glamour and gracefulness - its exceptional stones and an unchallenged craftsmanship, it creates the most inspirational pieces of jewellery and watches. The House incarnated by its teams also exemplifies the excellence in Service, delivering the highest level of attention and developing long-lasting personalized relationships with its clients.