The Job

• Assist the Marketing Manager to gather customer feedbacks based on various reports and complaint analysis, analyze it and then design and co-ordinate with relevant business owners and stakeholders (including Sales, IT, brand marketing, Finance and Engineering) to champion change and lead prioritized service or workflow delivery improvements. 
• Monitor and fine-tune work process and policies in response to changing customer behavior, market conditions and business directions to the benefit of increased marketing efficiency and organizational agility.
• Coordinate and prepare appropriate frontline messages (e.g. selling script) or customer communications (e.g. SMS / website posts / facebook message / voice prompts) for system/network related issues and other system/network improvement jobs.  To conduct briefing and co-ordinate for the launch.
• Work with Regulatory, Legal, MarCom and CorpCom in case lobbying works with OFCA, media or external parties are needed for selected complaint cases
• Assist and drive system bugs fix to ensure quality smooth run of marketing programs and to prepare technology systems change requests and work with IT / BTU on the resource / budget requirements and development timelines. 
• Prepare and manage reports on operation efficiencies
• Prepare UAT test cases and perform UAT process to ensure effective delivery of the enhancements onto system production.
• Work on ad hoc projects as assigned

The Person

• Bachelor's degree required
• At least 6 years working experience in marketing / marketing operations preferably with experience in telecom / banking products
• Proficient in Microsoft Office products including Outlook, Word, Excel and PowerPoint
• Detailed oriented and be able to work in a highly competitive environment and under pressure
• Self-motivated and result-oriented; able to work independently
• Excellent command of spoken and written English and Chinese
• A good team player with excellent communications and interpersonal skill

We offer the benefits of working with highly experienced professionals in an energetic and high-growth environment, competitive remuneration package plus satisfactory fringe benefits. If you wish to have an exciting and rewarding career, please send us your resume, quoting the reference number, your present and expected salary.

For more information on other job opportunities of PCCW, please visit our website.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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