Customer Service Administration
•Answer customer enquiries in relations to sales, merchandise, customer service, marketing etc. through emails and phone calls.
•Ensure all customer enquiries are followed through promptly and in line with the Company policies and procedures.
•Co-ordinate and direct customer complaints to sales management or store managers and ensure they are handled with full satisfaction to customers.
•Analyze customer enquiries and provide feedback to Sales Management.
•Proactively learn all information relevant in setting a case.

After Sales Service
•Co-ordinate with customers and Florentia Village on repair service, liaise with Brand on the service quote and reply to customers on service orders, handle repair pick-up and return.
•Handle all repair product documentation and filing.

Event co-ordination
•Provide support in event co-ordination and contact customers for reservation and reception.
•Contact customers through access to the customer database in the back office system.