Are you a passionate talent who can think out of the box to help driving the business with a new approach? ImagineX Group is a premier retail, brand management and distribution company. We build luxury, designer and premium contemporary fashion, beauty and lifestyle businesses with an entrepreneurial approach and the passion and flair of a brand owner.

We are now inviting high caliber talent to join us as Senior Brand Ambassador / Brand Ambassador - Operations.

Job Purpose:

The (Senior) Brand Ambassador role is accountable for creating and providing an outstanding customer experience that exemplifies the authenticity of Canada Goose. Assist in the execution of the plans and strategies developed by the Store management team and execute store functions in relation to operational efficiency that impact the overall quality of customer experience including ensuring excellence in all areas and maintaining Canada Goose’s expectations of quality and authenticity.

WHAT YOU WILL BE DOING?

Store Financial Performance:

• Contribute to store’s overall target by achieving productivity standards
• Achieve or exceed personal sales targets that may vary depending on seasonality

Engagement:

• Contribute to a positive store environment through effective communication, teamwork and partnership with brand ambassadors and store management team
• Attend and participate in all store meetings, events and product knowledge sessions
• Demonstrate values and behaviours consistent with Canada Goose’s culture

Operational Excellence:

• Compliant of store operating procedures to minimize store shrink 
• Handle all Point of sale (POS) transaction in compliant to company standards
• Ensure overall accuracy in inventory
• Ensure proper organization and accessibility of Canada Goose’s products
• Process inbound and outbound shipment; replenishment, damages, return to vendor, etc.
• Support in the upkeeping overall physical store maintenance and standards
• Responsible for maintenance of the Visual merchandise directives
• Other responsibilities may be added to meet the needs of the business

Customer Experience:

• Ensure an outstanding customer experience through operational efficiency (such as: stock room management, cash wrap experience)
• Drive our Net Promoter Score (NPS) 

YOU NEED TO BE…

• At least 2 years of retail experience, preferably in operation environment
• Proven track record of successful store operations
• Experience working with affluent and luxury brands is an asset
• High-volume traffic experience is an asset
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday)
• Strong organizational skills and a keen attention to detail
• Ability to work efficiently in a fast-paced and team orientated environment
• Good understanding of inventory management and point of sale systems
• Excellent communication and interpersonal skills
• Self motivated, able to work independently and know when to seek guidance
• Basic skills in Microsoft Office; specifically, Word and Excel are an asset
• Good command of English, Cantonese and Mandarin

Interested parties please send us message via WhatsApp at +852 9137 4670 or click "Apply Now" and send your resume with current and expected salary to us. Please state the position applied in email subject (e.g. Application for Canada Goose - (Senior) Brand Ambassador - Operations - Permanent / Contract) to us.  

Information provided is strictly confidential and intended only for recruitment purpose. The Company may refer suitable applicants to other vacancies within the associated Group of companies. 

Canada Goose

At Canada Goose, we are committed to producing the best extreme weather outerwear in the world.

We have been manufacturing innovative high quality outerwear in Canada for over 50 years. From South Pole research facilities and the Canadian High Arctic to the streets of New York City, Stockholm, Paris, Toronto, and Tokyo, people wear our products because of our reputation for quality, functionality and style. We’ve kept 100% of our production at home in Canada because we are committed to outstanding craftsmanship. We believe it’s critical to the integrity of Canada Goose and the quality of our products. We believe that no one can do it better. But there’s a more important reason than that.

Cold weather is part of our national identity, and there are no better judges of the quality of our products than those for whom they are designed — and by whom they were inspired. We’re proud to have Canadians rely on us for protection in unspeakably cold conditions. We stay in Canada because that’s who we are.