Responsibilities:

• Handle customers’ enquiries & complaints regarding the eStore on pre-sales & post sales issues through email and phone in a professional manner
• Follow up after sales service issues include but not limited to delivery, order cancellation and return order arrangement
• Work with eCommerce and Distribution team to ensure timely and quality delivery service
• Delegate job tasks and coordinate the team to smoothen daily operation
• Conduct job training to the team and feedback to management for coaching purpose
• Assist management to drive process and service enhancement with positive attitude
• Responsible for ad hoc assignment if required

Requirements:

• Tertiary educated or above
• Minimum 4 years’ working experience in related to customer servicing, with eStore experience is an advantage
• Strong customer service mind and result-oriented towards customer service delivery
• Good command of English, Chinese in both written and spoken (including Mandarin)
• Self-driven in problem solving and proactive team player
• 5 days per week and shift duty may be required (Operation Hours: Monday - Friday:  9:00 am - 10:00 pm)
• Mobile support is required on Saturday, Sunday and Public Holiday
• Immediately available is highly preferred

An attractive salary and benefit package will be offered. Interested parties please forward detailed resume stating expected salary to: Human Resources Department, PARKnSHOP (HK) Limited, Watson House, 1-5 Wo Liu Hang Road, Fo Tan, N.T. or fax to 2687-3732 or email to us.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.