Highlight of the role

• Dynamic & harmonious working environment
• Competitive salary package
• Regional focus

Our client is an Italian consumer goods company in Hong Kong. They are currently looking for a Regional Customer Services Officer for their HK office. You will be the main contact window for distributors in APAC and the Americas, as well working closely with internal departments and maintaining professional relationships with customers.

JOB DESCRIPTIONS

• Coordinates all customer related commercial activities including order management, sample requests, technical information, complaints handling
• Processes customer orders into SAP with accuracy and respond to customers’ enquiries in a timely manner
• Proactively seeks to understand the needs of the customers to resolve the issue in a professional way
• Manages customers’ forecast plan regularly in Planning Book within the set timeframe
• Maintains closed contact with demand team for stock replenishment according to the forecast plan
• Works closely with warehouse and logistic department to make sure the customers’ requested ship date can be fulfilled
• Responsible for updating customer profiles in system
• Primary point of escalation for any issues or problems raised by customers and arbitrates in situations of conflict
• Initiates action to maintain or improve levels of service within area of authority, recognizing issues that need to be referred to higher levels of management
• Make proposals to management for changes and improvements
• Assisting Finance to liaise with customers for in advance or overdue payments

QUALIFIACATIONS

• Bachelor’s Degree required – Business or Supply Chain preferred
• Minimum 3 years with global customer service background / experience
• Strong computer skills MS Office – Excel, Word, Outlook
• Excellent Verbal and written communication skills in English and Mandarin
• SAP / E-Commerce experience is an advantage

Interested parties please click 'APPLY NOW' or contact Jesmine Kwan on 2281 0019 for a confidential conversation. All personal data collected will be kept under strictly confidential and will be only used for recruitment purpose.