Responsibilities:-

• Identifies, contacts customers and books cargo to fill flights.
• Identifies and communicates problems in freight allocation and pallet build-up to terminal services and/or management and ensures solution.
• Proactively solicits cargo from customers when booking is not sufficient to fill the flights, and to get approval from the management if spot rates are required to general demand.
• When requested or pre-approved, calculates, analyzes and provides appropriate spot rates to customers.
• Identifies, researches and resolves customer service issues and/ or ensures resolution.
• Tracks all on forwarded cargo to final destination via aircraft or truck. Coordinates truck movements with operations.
• Traces missing cargo and follow-up on tracers, provides freight status alert and/or customer call back-up support.
• Researches local claims and provides documentation to corporate customer service.
• Communicates with Sr. Manager Sales, Reservations & Customer Service &  Manager, Reservation & Customer Service on ongoing basis.
• Responds to customers’ questions, problems, requests and/or complaints.

Requirements:-

• 2-3 years air cargo industry experience.
• High degree of decision making skills and stress resistance.
• Strong ability to manage complex situations under time pressure.
• Strong analytical skills and computer knowledge.
• Excellent communication skills.
• Applies knowledge of logistics planning and pricing.
• Shift duties required.

Polar Air Cargo offers attractive remuneration and fringe benefits.  Please apply with full resume, current and expected salary. 

Information provided will be treated confidentially and used for recruitment purposes only.

Polar Air Cargo Worldwide, Inc. (Polar), a United States all-cargo airline based in Purchase, New York, commenced operations in 1991. In 2001, Atlas Air Worldwide Holdings, Inc. (“AAWH”) acquired Polar. AAWH is the largest provider of ACMI freighters for lease and plays a critical role in global air cargo. With over 100 cargo and passenger planes, nearly 400 global destinations and almost 3,300 employees, we see a world of opportunities around us. 

Polar Air Cargo Worldwide enables freight forwarders to connect to major markets quickly and dependably by offering the largest fleet of Boeing freighters among U.S. scheduled all-cargo carriers. Our all-Boeing, all-cargo fleet includes the best freighters for long-haul payloads: the 747-400F, 747-8F, and 767-300F. This is our assurance of the highest levels of quality, reliable, time-definite scheduled air cargo service.

We’re looking for high-calibre talent who are interested in working in a challenging, fast-paced environment with a truly international company. We offer good career development opportunities and attractive remuneration packages.

For more information, please visit our company website: http://www.polaraircargo.com/

You may also visit our career website for other job opportunities: https://careers.atlasairworldwide.com/