Responsibilities:

• To handle members’ enquiries, complaints and new members application on a daily basis
• To ensure members’ enquiries are answered and followed promptly and accurately in accordance with company policies and procedures
• To lead and drive team members in delivering professional and efficient concierge service for club members
• To act on the ad hoc tasks assigned by Membership Manager during special events and emergencies.
• To provide support in promotional and marketing events
• To develop and maintain close relationship with top-tier club members and VIPs

Requirements:

• Tertiary qualification in Hospitality Management or related disciplines, preferably major in Hospitality / Hotel Management / Marketing.
• Minimum 3 years customer facing experience from hospitality / hotels / shopping malls / membership / marketing, with at least 1 year supervisory experience
• Strong people-oriented attitude with excellent interpersonal and presentations skills
• Have strong leadership skills and the ability to lead and motivate the team
• Positive team player, outgoing and detail-minded
• Excellent written and spoken English, Cantonese and Putonghua

We offer excellent career prospects and attractive compensation package to the right candidates. Interested parties please apply with a detailed resume including current & expected salary, availability and contact details to Human Resources Department by clicking "Apply Now".

The WFS Group with its headquarters in France is one of the world’s largest transportation and the leading airport passenger services provider comprising 6 major businesses: Cargo, Ramp, Technical Services, Baggage, Passenger Services and Premium Lounge Services, with operations in 22 countries across a network spanning over 198 airport locations on 5 continents with over 18,000 employees.

Every day in Hong Kong WFS employees offer high quality services to airlines, passengers and the Airport Authority; from premium passenger services, aircraft refueling, baggage handling, ancillary services as well as both cruise and rail services in Kai Tak Cruise Terminal and Hunghom Railway Station and Elements.

What is in it for your career?

A career with WFS opens up a world of opportunity to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world class service. If your goal is to work for an organization that value personal development in a career in Aviation or Tourism Industry then apply now!

Global Website : http://www.wfs.aero

Hong Kong Website: http://www.hkairportconcierge.com/

Kai Tak Cruise Terminal Website: http://www.kaitakcruiseterminal.com.hk/