Job Responsibilities:

- Work with and assist Team Manager for daily operation and ad hoc projects

- Responsible for quality control operations, including call monitoring, coaching, and training to drive for improvement of call center quality standard

- Ensure reliable and committed service provided in call center, assist in quality assurance program including optimizing customer experience relating to sales channels and services, as well as assist in continuing improvement activities

- Cooperate and meet with different departments to ensure quality assurance programs have been successfully enforced

- Prepare information and reports for improvement and sustain customer service standards

- Identify improvement areas, design and implement solutions

Job Requirements:

- Degree in marketing or BBA related discipline preferred (final year students are also welcome to apply)

- F.7 candidates with over 1 year related working experience are also preferred

- Customer oriented with excellent interpersonal and communication skills

- Good team player, self-motivated, hard working, high degree of integrity, strong initiative and analytical skills, result-oriented with positive working attitude

- Good telephone manner

- Good spoken and written English and Mandarin preferred