Responsibilities:

• Manage select inbound customer requests and issues via email
• Identify and assess customers’ needs to achieve resolution
• Triage tickets to the appropriate Customer Support managers and other internal departments
• Play a role in onboarding of retail customers
• Look for opportunities to create process enhancements and efficiencies

Minimum Qualifications:

• 1 years in a Customer Support capacity or equivalent
• Confident verbal communication and polished written communication
• Comfort with solving complex problems from end-to-end

Yedpay is a payment facilitator for VISA and Mastercard to acquiring merchant acquiring payment service in Hong Kong. Our open digital payments platform help Merchant account holders to connect E-commerce and retail payment in a new and powerful ways, whether they are online, on a mobile device, in an app, or in stores. For more information on Yedpay, visit www.yedpay.com.