CRM Project Manager
AT Solution Limited
- Company Industries:Financial Services
Job Information
- Post Date:2019-06-27
- Career Level:Middle
- Location:Wan Chai
- Yr(s) of Exp:3 years
- Qualification:Degree
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:Product Management / Business Analyst
- Benefits:Five-day work week, Medical insurance, Performance bonus
Job Description
Role & Responsibilities:
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To manage project including requirement gathering, project planning, implementation and change management after launch with high quality and within schedule;
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To provide internal consultancy services on related CRM project implementation, data capture requirements, CRM solution, customer journey and experience design;
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To work close with various stakeholders including related vendors/partners, business users, operations, technical, audit, legal and compliance, to ensure project is delivered effectively;
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Proactively manage all the potential risks on projects and timely update manger with solution recommendation;
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Effectively communicate with key stakeholders on project status update and prepare management reports;
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Work closely with analytics team to review and refine the data capture process;
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Develop data capture guidelines and coordinate with individual business unit on implementation;
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Keep abreast on latest analytical technique / CRM technology / best practices, and recommend changes to continuously improve customer ecosystem
Requirements:
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University degree in Information Management, Marketing, Business Administration or a related discipline;
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Experience in database marketing, customer lifecycle, loyalty program management and digital CRM;
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Strong numerical sense, and able to transform data into actionable insights;
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Good understanding of single view of customer, CRM System, Campaign Management System and Customer Database;
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Excellent communication, presentation and project management skills;
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Strong commitment in taking new challenges and self-motivation;
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Proficiency in spoken and written English and Chinese, fluent in Mandarin will be an advantage
We offer an exciting career opportunity and competitive remuneration to the successful candidate. Please email your detailed resume with current and expected salary by clicking "Apply Now".
All information provided will be treated in strict confidence and used solely for the recruitment purposes.
Company Info
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