Responsibilities:

• Deliver customer services by acting as the coordinator and monitor between external clients and internal technical colleagues
• Support service / technical enquiries / Fault report from end users through hotline, email.
• Client liaison, coordination with internal teams and outside vendors, and on site management for the duration of projects and post-sales support.
• Enhance project operation efficiency and account servicing quality.
• Continuously update customer details, ensure database integrity

Requirements:

• Diploma holder or any related disciplines
• Minimum 2-3 years CS experience in IT / Networks or Telecom sector industry
• Proactive in servicing with good telephone manner
• Mature, work independently and self-motivated
• Proficient in English, Cantonese & Mandarin

If you are interested, please send your resume together with your current salary, expected salary, and date of availability to us via “Apply Now” .

Only short-listed candidates will be notified. Personal data collected will be used for recruitment purpose only.

Edison was incorporated over 18 years in Hong Kong. We are a IT Solution company. To cope with fast expansion, we are looking for high caliber candidates to join our company.