Responsibilities

• Manage and run a Member Centre, supervise customer service to handle all consumer enquiriesin calls, e-mail, live-chat, etc.
• Developing a strong sustainable team by attracting, developing, rewarding, and retaining talent.
• You will participate in recruitment and continuously provide training and coach the team members.
• Set KPIs, monitor and motivate performance to ensure high quality customer services.
• Work closely with internal and external parties to ensure excellent execution of marketing initiatives

Requirements

• 5 years of Member Centre or shop management experience.
• Experience in health supplements and skin-care products is a plus.
• Ability to develop, implement and review policies and procedures for a service delivery environment.
• Excellent in communication and planning.

Attractive basic salary & commission scheme, good career prospects and fringe benefits will be offered to the right candidate