RESPONSIBILITIES
We are looking for multiple Live Operations Associates. This is an opportunity to become a founding and critical member of a rapidly growing startup. You will be directly responsible for the on-time delivery of food from Hong Kong’s finest restaurants to thousands of homes and offices across the city. This is a role for an intelligent, motivated, self-starter who is looking for a job that has ample career advancement opportunities.

Your role will include but not limit to:
Monitoring orders placed via Deliveroo app or Website up to completion.
Optimizing rider utilization targets across Hong Kong and Kowloon area.
Ensuring delivery times are met and customers are updated when issues arise.
Liaising with different teams and departments to ensure all orders run smoothly.
Providing feedback to relevant departments to help improve our customer experience.
Resolving rider queries

REQUIREMENTS

• Excellent written and spoken English and Cantonese, proficiency in Chinese word-processing.
• Ability to use multiple systems and multitask in a fast-paced environment.
• Ability to quickly assess a situation and problem solve to point of resolution.
• Ability to effectively communicate to a wide range of people via telephone or email.
• Fast learner and good time management.
• Availability on weekends.
• Consistent availability

BENEFITS

• Competitive remuneration 
• Flexible schedule
• Strong focus on your professional development and opportunities for progression.
• BIG-Friday-Lunch and tons of food!

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups around.

Deliveroo is a UK based technology company focused on marketing, selling and delivering quality and healthy meals from the best-loved restaurants directly to you. Our mission is to bring the world's best restaurants into everyone's home or office and fast.

At Deliveroo, we are transforming the way people think about food.

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us - a story we would love you to help us shape.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

6 years in - we now operate in 14 markets, with over 60,000 riders who deliver orders from 80,000 restaurants in over 500 towns and cities worldwide.