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CUSTOMER SERVICE SUPERVISOR (5.5-day work) (Salary: $21K – 22K)

Harbour City Estates Ltd

  • Company Industries:Property Management / Consultancy

Job Information

  • Post Date:2019-07-10
  • Career Level:Middle
  • Location:Tsim Sha Tsui
  • Yr(s) of Exp:5 years
  • Qualification:School Certificate
  • Salary:Posted on 29 Jun 2019
  • Employment Type:Full Time, Permanent
  • Job Function:Property Management
  • Benefits:Medical insurance, Overtime pay, Performance bonus

Job Description

Job Responsibilities:

  • To supervise a team of customer service staff and provide on-the-job training & coaching to them
  • To handle enquiries and complaints from shoppers / tourists in a professional manner
  • To plan and administer daily manpower arrangement
  • To perform other administrative duties as assigned
  • Shift duty from 8:00 a.m. to 10:00 p.m. is required



  • Passionate in retail and hospitality work
  • Customer-oriented, good interpersonal skills, self-motivated, responsible and positive
  • F. 5 / DSE / Diploma or above preferably in Hospitality / Travel / Business-related disciplines
  • Minimum 5 years of experience in customer service or hospitality of which at least 2 years in supervisory role
  • Good command of spoken Cantonese, English and Putonghua


Successful candidates will be provided with a tailor-made induction course to get familiar with our shopping mall and to acquire necessary customer service skills.  On-going classroom and on-the-job trainings will be provided where appropriate for a successful long-term career development within the Company.

We offer competitive salary package commensurate with experience and qualifications. Interested parties please send full resume stating contact telephone number, date available, present and expected salary, Chinese & English exam results in HKCEE / DSE / HKAL to our recruitment email address.

(Personal data provided will be used strictly in accordance with the Company's personal data policy which is available upon request)

Company Info

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