Responsibility:

• Provide customer support and trouble-shooting through phone and email
• Conduct solution testing and deploy solutions to customers
• Implement supply chain information systems and provide user training
• Manage customer accounts and maintain customer Information
• Participate in business process to improve the solutions and product
• Communicate and coordinate between business users and development teams
• Work on business analyst type work of customer requirement gathering and documentation, training and rollout 

Requirements:

• Preferably major in Supply Chain Management (SCM) and Computer Science
• Able to self manage and work independently
• Able to establish and build good customer relationships
• Able to work under pressure in a fast paced environment
• Excellent command of spoken and written English & Putonghua is advantage
• Strong problem solving skills and analytical thinking
• Eager to learn and take new challenge
• Fresh graduates are welcome

We are an energetic global technology company specializing in B2B e-commerce solution with main focus on Supply Chain Management. Our headquarters are located in the USA and Hong Kong. We have 22 regional offices supporting over hundreds of international fashion brand and logistics level customers.  Our solutions are deployed in over 60 different countries. 

To facilitate our rapid expansion, we are looking for high caliber team members to join us in meeting the challenges and opportunities ahead.