The Job: 

• Handle tier 1 and 2 technical support cases and maintain all IT / AV / VC services in the office
• Hardware installation/configuration/maintenance including PC, notebook, Mac, server, printer and other computer peripheral devices
• Software installation/configuration/maintenance including MS Office, Outlook, Windows, Mac, Adobe products, Mcafee and other office applications
• Handle VIP calls and support
• Ensure all aspects of computer use are comply with the company policy

 The Person:  

• Higher Diploma / Associate Degree or above in Information System or related disciplines
• Minimum 3 years of relevant experience in IT technical support
• Knowledge in Windows AD, DNS, TCP/IP, FTP, POP3, SMTP and SNMP
• Proven expertise in supporting Wi-Fi / network switch and router / AV / Video Conferencing
• Excellent communication skills and customer focused
• Respond support calls in a timely manner
• Self-motivated, pro-active and quick learning
• Good command of both written and spoken English and Chinese

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume, stating your present and expected salary to Human Resources Department by fax, post or clicking "Apply Now". 

Post:    6/F, Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay

Fax:     (852) 2827 8322  

For more information on other job opportunities of PCCW, please visit our website at <http://www.pccw.com/Careers/Job+Opportunities+&+Application/Current+Opportunities?language=en_US> 

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies (http://www.pccw.com/staticfiles/PCCWCorpsite/Terms%20of%20Use/Privacy%20Policy%20Statement/(PCCW)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf), a copy of which will be provided immediately upon request.

About now TV 

now TV is one of the world's largest commercial deployments of IPTV and Hong Kong's largest pay-TV provider. It is delivered by PCCW Media Limited, the multimedia and entertainment subsidiary of PCCW Limited. PCCW also holds interests in telecommunications, IT solutions, property development and investment, and other businesses. 

now TV offers the widest range of local and international content on its platform in Hong Kong. Its quality self-produced content includes two news channels and a diverse line up of entertainment and infotainment programmes. This is complemented by the best of Asian and international content and brands across news, entertainment, information and sports genres including the exclusive Barclays Premier League. 

now TV’s premium content can be accessed through linear TV channels, on-demand and via OTT companion apps while on the move. now TV can also be enjoyed on the eye devices provided by HKT, the telecommunications business of PCCW. 

To learn more about now TV, please visit http://nowtv.now.com/.