• Handle and resolve customer queries and requests via phone and email on products and services in a professional manner with tactful customer service skills
• Cooperate with other teams and team members to ensure timely resolution of customer requests and problems
• Provide support to management and recommend productivity/service improvements
  .

Experience & Qualifications

• 2+ years of customer service experience*
• Preferably worker in a call centre environment (but not essential)
• Experience in Individual Financial Products or MPF, group life and medical insurance, financial and wealth management products preferred (but not essential)
• Either professional work experience or graduate qualifications

Knowledge/Skills

• Excellent telephone manner with good interpersonal skills
• Mature and pleasant personality
• Self-motivated and able to work independently
• Excellent service attitude and able to follow through on commitments to customers
• Adherence to quality standards
• Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel
• Good communication skills in English and Chinese, both written and spoken

We are hiring for top-tier multinational insurance institutes who have shown incredible growth in the APAC region for consecutive years. There are exciting vacancies in their where the team member could gain valuable experience working in a professional accounting team.