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Customer Services Officer / Senior Customer Services Officer - Lost and Found Team

Worldwide Flight Services Holdings S.A.

  • Company Industries:Tourism / Travel Agency

Job Information

  • Post Date:2019-07-05
  • Career Level:Middle
  • Location:Airport Area
  • Yr(s) of Exp:3 years
  • Qualification:Non-Degree Tertiary
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Supervisor/Officer
  • Benefits:Dental insurance, Life insurance, Medical insurance, Overtime pay, Performance bonus

Job Description

Responsibilities:

  • Answer telephone call and reply email enquiries about passenger's lost and found properties
  • Provide service to passenger at service counter for the enquiries about their lost and found properties
  • Update lost and found properties detail into the computer system
  • Provide support to duty manager in preparing operation report

Requirements:

  • Secondary School Form 7 or above
  • At least 3 years’working experience in customer service
  • Good customer greeting and well versed in information assistance
  • Good command of English, Cantonese and Putonghua
  • Immediate available will be an advantage

 

We offer excellent career prospects and attractive compensation package to the right candidates. Interested parties please apply with a detailed resume including current & expected salary, availability and contact details to Human Resources Department by clicking "Apply Now".

 

All information collected will be kept in strict confidence and only for employment-related purposes and will be destroyed within three months.

Company Info

The WFS Group with its headquarters in France is one of the world’s largest Transportation and the leading airport passenger services provider in Hong Kong. The Group comprises 6 major businesses: Cargo, Ramp, Technical Services, Baggage, Passenger Services and Premium Lounge Services, with operations in 22 countries providing high quality services across a network spanning over 194 airport locations on 5 continents.

Every day, more than 18,000 WFS’s employees offer high quality services to airport customers and passengers worldwide, and work in Cargo Building, Airport Terminals, Fueling Workshop, Baggage Handling System, Apron, Premium Lounge, Flight Repair Workshop, Packing Service Counter, Porter Counter, Concierge, Cruise Terminal and Passenger Check-in Counter, etc..

What is in it for your career?

A career with WFS opens up a world of opportunity to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world class service. If your goal is to work for an organization that value personal development, and that you would like to develop your career in Aviation or Tourism Industry.

Apply now!

Global Website : http://www.wfs.aero

Hong Kong Website: http://www.hkairportconcierge.com/

Kai Tak Cruise Terminal Website: http://www.kaitakcruiseterminal.com.hk/

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